| DEIDRE’S NEWS
 I cannot recall a time in my career where I have been more thankful for the opportunity I have to lead such a talented group of people. I am truly inspired by the individuals that work so hard each and every day to continue our journey and perpetuate the longevity that D&B has been so fortunate to experience. I often think of how many touches must go “right” to complete our 66th year, and now enter our 67th. Over 500,000 man hours have to be worked safely; almost 1,000 distinct “jobs” have to be worked with the paint put on right. Nearly 16,000 timecards need to be processed each year, and employees have to be properly paid. Almost 25,000 vendor invoices are coded, approved, job costed and remitted annually, requiring at least four “touches” apiece. Over 2,000 invoices are transmitted to our customers via mail, fax, email, web portal or all four. As a leader of this great team, when excellence becomes the daily standard, one must step back and take a look at this intricate, complicated and efficient machine and understand the components that makes it great. These components are the people of D&B, the employees that bleed “D&B Blue” each and every work day. To these people I give my heartfelt gratitude that we are entering our 67th year in business. You are truly great.
As we enter another year of economic uncertainty in our world, where “uncertainty” is the new normal, I am excited for the opportunity that awaits D&B. As our customers have asked us to quantify the “value” that we bring, and help them reduce their costs, it has created an opportunity for us to demonstrate exactly why we provide the best solution in today’s environment. This has allowed us to expand the services that we offer, and be a larger part of their overall solution. We have been a fiscally conservative company, and that has afforded us the luxury today of making sizeable reinvestments in both new equipment, but more importantly, in our people. We have developed an internship program that at its high point saw at least a dozen interns working within both field and management. This is truly exciting as we plan for our future.
As we embark upon 2010, I am filled with gratitude and enthusiasm. D&B has never been better positioned to capitalize on the opportunities that exist in our marketplace. Our team is poised to embark upon a mission of continued excellence, while demonstrating and quantifying value and flexibility. Let our 67th year bring us over 500,000 hours for our D&B families, worked safely, and done right the first time. And as important: “completing our work on time so you can get on with yours”.
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